Right of withdrawal

You can return the product for free!

We love our products but we love even more our customers and we want their maximum satisfaction. For this reason, if a product is not to your liking you can return it for free thanks to the service of PayPal.

And now some legal stuff:

(Consumer code D.LGS 206/05 and D.L. 21/2014)

Salumificio Artigianale Gombitelli ensures that equal products to those shown and described on the site will be delivered and compliance with all rules regarding the conservation of the products until delivery at the place specified in the order. For all sold products, the responsibility is the manufacturer. In the case of packaged products Salumificio Artigianale Gombitelli is also responsible for the truthfulness and completeness of the information on the packaging. The pictures on the website and on the packages are provided to the customer to facilitate the recognition of the products; due to changes in the Pack, the pictures may not reflect exactly the look of the product delivered.

 

As expected by the consumer code D.LGS 206/05 (ex-right of withdrawal) and legislative decree 21/2014, customers of Salumificio Artigianale Gombitelli are guaranteed money back with the possibility to return purchased products within 14 working days of receipt, except some products due to their nature cannot be returned.

How to request a refund

Send a letter or an email to Salumificio Artigianale Gombitelli within 14 working days from receipt of goods.

In the communication, indicate  the product or products for which you intend to exercise the right of withdrawal.

– To exercise the right of withdrawal is necessary to return the purchased product, in perfect condition and with original labels.

– The product packaging must be accurate in order to safeguard the original covers from damage, application of writings or labels.

– Products must be returned by courier. Please note that on our site we use PayPal then return costs are free! For more information

– We recommend you to use a traceable and insured shipping method as the Salumificio Artigianale Gombitelli will not be responsible for loss , failure to receive products or damage to the material submitted.

– The goods will be refunded by Salumificio Artigianale Gombitelli after checking the content and the condition of the goods, within 14 days of receipt of notice from the customer. Salumificio Artigianale Gombitelli full refund of expenses incurred by the customer to buy.

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